Get started
CARE
Weight Management Sexual Health Hair Loss Skin Care
How it works About
Get started

Teleconsultation & Patient Consent

PATIENT INFORMATION

Teleconsultation & Patient Consent

This page explains how online medical consultations through Medza work and the consent that applies when you choose to receive healthcare through teleconsultation.

Last updated: October 2026

1. What is teleconsultation?

Teleconsultation allows you to communicate with a registered medical professional using an online communication method rather than attending a physical clinic.

Depending on the service, the consultation may take place through video, audio, chat or another communication method made available by Medza or its service providers.

The medical professional will determine whether teleconsultation is appropriate for your circumstances.

2. Voluntary consent

Choosing to participate in a teleconsultation is voluntary.

By proceeding with a teleconsultation, you acknowledge that you have been informed that healthcare is being provided through an online method and consent to receiving the consultation through that method.

You may communicate questions or concerns about the consultation process to the medical professional or Medza.

3. What you should understand before consenting

Teleconsultation has limitations because the medical professional may not be able to physically examine you or perform certain diagnostic procedures remotely.

Depending on your condition, the medical professional may determine that an in-person consultation, physical examination, diagnostic testing, specialist referral or another form of care is necessary.

Teleconsultation is not appropriate for every medical condition. The medical professional may recommend in-person care where they consider it clinically necessary.

4. Your responsibilities

During a teleconsultation, you agree to:

  • Provide accurate and complete information relevant to your health and medical history.
  • Tell the medical professional about relevant medicines, allergies, existing conditions and other important health information.
  • Inform the medical professional if information previously provided has changed.
  • Follow reasonable instructions provided during the consultation.
  • Use a private and reasonably secure environment for the consultation where possible.
  • Inform the medical professional if you cannot adequately hear, see or communicate during the consultation.

5. Clinical decision-making

The registered medical professional conducting your consultation is responsible for applying independent professional judgment to your individual circumstances.

The medical professional may decide that no treatment or prescription is appropriate, may recommend further assessment or may direct you to another healthcare service.

Medza does not guarantee a particular diagnosis, treatment, medication, prescription or healthcare outcome.

6. Privacy and confidentiality

Teleconsultations may involve the collection and processing of personal and health-related information.

Medza takes privacy and confidentiality seriously and handles personal information in accordance with its Privacy Policy and applicable requirements.

You should also take reasonable steps to protect your own privacy, including using a private environment and avoiding sharing consultation access with other people.

7. Communication and technical limitations

Online consultations depend on internet connectivity, compatible devices and communication technology.

Technical interruptions may occur. If the medical professional cannot adequately assess or communicate with you because of a technical problem, the consultation may need to be interrupted, rescheduled or changed to another appropriate method.

You should tell the medical professional immediately if communication becomes unclear or unreliable.

8. Prescriptions and medicines

A teleconsultation does not guarantee that a prescription will be issued.

Any prescription or medicine recommendation is made by the relevant registered medical professional based on their independent clinical judgment and the information available during the consultation.

You should use prescribed medicines only as directed by the relevant healthcare professional.

9. Emergency situations

Medza is not an emergency medical service.

If you have a medical emergency, severe symptoms or a situation requiring immediate medical attention, contact your local emergency medical service or go to the nearest appropriate emergency department.

Do not delay emergency medical care while waiting for a Medza consultation, message or response.

10. Consent to communication

By using a teleconsultation service, you consent to receiving healthcare-related communication through the communication method used for your consultation, subject to applicable law and our Privacy Policy.

This may include consultation-related messages, appointment information, follow-up communication and other information reasonably necessary to provide or administer the service.

11. Withdrawal of consent

You may communicate that you no longer wish to continue with a teleconsultation.

If you withdraw consent before or during a consultation, the medical professional may explain alternative options for obtaining appropriate care.

Withdrawal of consent does not necessarily result in deletion of information that Medza or the healthcare professional is legally required or otherwise permitted to retain.

12. Medical records and documentation

Information arising from a consultation may be documented or retained as part of the healthcare service, subject to applicable professional, legal and privacy requirements.

Information about how Medza handles personal information is available in our Privacy Policy.

13. Patient acknowledgement

By proceeding with a Medza teleconsultation, I acknowledge that:

  • I understand that I am receiving healthcare through an online consultation.
  • I understand that teleconsultation has limitations compared with an in-person examination.
  • I understand that the medical professional may recommend an in-person consultation, testing or another form of care.
  • I understand that a particular treatment, medicine or prescription is not guaranteed.
  • I agree to provide accurate and relevant information to the medical professional.
  • I understand that my personal and health-related information may be processed as described in the Medza Privacy Policy.
  • I understand that Medza is not an emergency medical service.

14. Questions about teleconsultation

If you have questions about the teleconsultation process, privacy or your booking, contact Medza before proceeding where possible.

medza
ajwa road, vadodara
Gujarat, India

Email: support@medza.in