Last updated: October 2026

1. About this policy

This Privacy Policy explains how Medza (“Medza”, “we”, “us” or “our”) collects, uses, stores and otherwise processes personal information when you use the Medza website, create an account, contact us, purchase services, or use our healthcare and teleconsultation services.

Medza is based at Ajwa Road, Vadodara, Gujarat, India.

For privacy-related questions or requests, contact us at support@medza.in.

2. Information we collect

Depending on how you use Medza, we may collect different categories of information.

Account information

When you create or maintain a Medza account, we may collect information such as your name, email address, login credentials and account details.

Contact information

We may collect information you provide when you contact us, including your name, email address, telephone number and the contents of your communication.

Healthcare information

When you use our healthcare or teleconsultation services, you may be asked to provide information relevant to your care. This may include information about your health, symptoms, medical history, medications, allergies, treatment history, laboratory reports, photographs or other information requested as part of a clinical assessment.

Healthcare information is collected only where it is necessary for the relevant healthcare service, consultation, clinical assessment, administration or related purpose.

Payment and transaction information

When you make a payment, transaction-related information may be processed by our payment service providers. We may receive information such as transaction status, order information and payment reference details. We do not intend to store complete card or banking credentials on our website.

Technical information

We may automatically receive technical information such as IP address, browser type, device information, operating system, pages visited, referring pages and information about how you interact with our website.

Cookies

Medza may use cookies and similar technologies to keep the website functioning, remember preferences, maintain account sessions, understand website usage and improve our services.

3. How we use your information

We may use personal information for purposes including:

• creating and managing your Medza account;
• providing healthcare and teleconsultation services;
• facilitating appointments and bookings;
• communicating with you about your account, consultation or order;
• processing payments and transactions;
• maintaining appropriate healthcare and service records;
• responding to customer support requests;
• protecting the security and integrity of our website and services;
• improving our website, services and user experience;
• complying with applicable legal and regulatory requirements; and
• detecting, preventing or investigating fraud, abuse or security incidents.

4. Healthcare information and clinical care

Information provided for healthcare purposes may be accessed by the registered medical professionals involved in providing or reviewing your care, where necessary.

Clinical decisions are made by the relevant registered medical professional based on their professional judgment and the information available to them. Medza does not guarantee that a particular treatment, prescription or clinical outcome will be provided.

Where teleconsultation is used, additional consent and information requirements may apply to the consultation.

5. How we share information

We do not sell your personal information as a source of revenue.

We may share information where reasonably necessary with service providers and other parties that help us operate Medza, such as:

• registered medical professionals providing healthcare services;
• payment and transaction service providers;
• technology, hosting and infrastructure providers;
• communication and customer-support providers;
• security, fraud-prevention and technical service providers; and
• professional advisers, regulators or authorities where legally required.

Where we use third-party service providers, we seek to use them only for legitimate and necessary purposes connected with providing or operating Medza’s services.

6. Medical professionals

Healthcare services provided through Medza may involve independent registered medical professionals. Information required for a consultation may be made available to the relevant professional so that they can evaluate the information and provide care within the scope of their professional judgment.

7. Data security

We take reasonable technical and organisational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.

However, no internet-based system can be guaranteed to be completely secure. You should also use a strong password and avoid sharing your account credentials with others.

8. Retention of information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining appropriate records, resolving disputes, complying with legal obligations and protecting our legitimate interests.

Healthcare and consultation records may be retained for periods required by applicable healthcare laws, professional requirements or other applicable obligations.

9. Your choices and rights

Depending on applicable law, you may have rights relating to your personal information, including rights to access information about processing, request correction or updating of inaccurate information, withdraw consent where consent is the applicable basis for processing, and request deletion where legally available.

Some requests may be subject to legal, regulatory or healthcare-record retention requirements.

To make a privacy request, contact support@medza.in.

10. Children’s information

Medza’s services are not intended to be used by children independently. Where applicable law requires parental or guardian involvement or consent, Medza will follow the applicable requirements.

11. Third-party websites and services

Our website may contain links to third-party websites or services. Those services operate under their own privacy policies and terms. Medza is not responsible for the privacy practices of third-party websites that it does not control.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or privacy practices. When we make material changes, we may update the date shown at the top of this policy and provide additional notice where appropriate.

13. Contact us

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, contact: